Frequently Asked Questions
Is it safe to buy tickets on infotickets.com?
Yes — every order on infotickets.com is protected. If your tickets don't arrive, turn out to be invalid, or don't match what you ordered, we'll make it right with a replacement or a full refund.
What's your cancellation and refund policy?
If an event is cancelled and not rescheduled, you're entitled to a refund. If an event is rescheduled, your tickets remain valid for the new date. For other cancellation requests, contact our support team and we'll guide you through the options available for your order.
How will I receive my tickets?
Depending on the option you choose at checkout, tickets are delivered as e-tickets (by email or mobile transfer) or by physical/courier delivery. Delivery timing is shown on each listing — for some matches, official tickets aren't released by the club until closer to the event date, so yours may arrive nearer to the day itself.
Can I transfer or resell my ticket?
In most cases, yes — tickets can be transferred to another person, but will depend on event or promoter.
What payment methods do you accept?
We accept all major credit and debit cards, along with the other payment options shown at checkout.
Are there any additional fees?
The total price you see at checkout — including any service fees — is the price you pay. There are no hidden charges added afterwards.
What do I need to bring on the day of the event?
Bring a valid photo ID together with your ticket, printed or on your phone depending on the delivery method you chose. Some stadiums apply additional entry rules set by the club or venue, so it's worth checking the specific event page beforehand.
Are the tickets guaranteed authentic?
Yes. Every ticket sold through infotickets.com is guaranteed genuine and valid for entry to the event.
Is there a purchase ticket limit?
Ticket quantities may be limited per order depending on the event, to keep things fair for all fans. Any limit that applies is shown on the listing before you buy.
Will my tickets be together if I buy more than one?
Yes — when you buy more than one ticket in the same order, they are allocated together whenever possible. Any exceptions are always noted on the listing before you buy.